Help with this Site
What do you need help with?
- Changing your personal information (username, password, address, e-mail, etc.)
- Updating a beneficiary
- Getting product specific help
- Contacting The Principal
Changing your personal information
Q. How do I change my username or password?
A. You can change your username and password online. Here's how:
- Select "Change Username" or "Change Password" (under Tools)
- Answer the appropriate questions to verify your identity
- Follow the instructions on the screen
Q. How do I update my mailing address?
A. You can change your mailing address online. Here's how:
- Select "Change Address" (under Tools)
- Either select the addresses you want to update and click "Update Selected Addresses" or simply click "Update All Addresses"
- Follow the instructions on the screen
Q. How do I change my e-mail address?
A. You can change your e-mail address online. Here's how:
- Select "Update E-mail Address" (under Tools)
- Follow the instructions on the screen
Q. How do I get information on product offers or specials?
A. You can subscribe to our newsletters and alerts online. Here's how:
- Select "Product Offers" (under Tools)
- Follow the instructions on the screen
Q. Can I get my statements and other documents electronically?
A. Yes. You can sign-up to receive certain documents electronically. Here's how:
- Select "Account Services Subscriptions" (under Tools)
- Follow the instructions
Updating a beneficiary
Q. How do I update a beneficiary on a Principal Financial Group product
A. Retirement plan participants may call us at 1.800.547.7754 or you may be able to access beneficiary forms online. Once you get into the details of each account:
- Click on "Make Changes"
- Select "Designate Beneficiary"
- Follow the instructions on the screen
All other customers may call us at 1.800.986.3343.
Getting product specific help
Once you click into the details of any products you have from the Principal Financial Group, you will be able to get additional help. Typically, you will find a Get Answers section under the Quick Links (left side of each page).
Contacting The Principal
E-mail Us
Go to the Contact Us form and select your topic.
Call Us
1.800.986.3343
Write Us
Principal Financial Group
711 High Street
Des Moines, IA 50392
