Help With this Site

Changing your email or mailing address

You can update your email or mailing address by choosing "Profile" above, then selecting either "Update Email Address" or "Change Address" link.

Getting statements or other documents electronically

You can sign up to receive certain documents electronically, such as plan statements and tax documents by choosing "Profile" above and select the "Subscriptions & Email Preferences" link.

Changing your login information

You can change your password online, but not your username. To change your password, select "Profile" above and then click the "Change Password" link. You'll need to answer the appropriate questions to verify your identity, then follow the instructions on the screen.

You can also change your security questions and answers or login image and phrase. Go to "Profile" above, then select the appropriate link. You'll need to answer the appropriate questions to verify your identity, then follow the instructions on the screen.

Updating a beneficiary

Retirement plan participants can may be able to update their beneficiaries online. Select the retirement plan you want to update from the "Accounts" tab above, then once you are in the site for that account, find the "Benficiaries" link. If you can't change your beneficiaries online, you may call us at 800-547-7754.

All other customers may call us at 800-986-3343.

Getting product specific help

Once you click into the details of any products you have with the Principal Financial Group®, you will be find additional help.

Contacting The Principal

You can email us by going to the contact us form and selecting your topic.

You can also call us at 800-986-3343 or write us at:
The Principal Financial Group
711 High Street
Des Moines, IA 50392