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Bilingual Customer Service Specialist - #215230

Job Area: Customer Service
Business Area: Specialty Benefits Division
Location: CA - San Diego
Career Category: Recent College Graduate, Experienced Professional
Full/Part Time: Full Time
Regular/Temporary: Regular
Date Posted: 10/25/2013
Close Date: 11/03/2013


Are you a bilingual customer service professional looking for an opportunity to assist consumers with a way to help them afford their dental care? Do you enjoy building relationships to assist and educate customers?

If so, we might have the perfect career opportunity waiting for you!

In this role, you will provide accurate, courteous, and timely service to customers regarding the New Dental Choice Plan. Provide support and team work to the Customer Service Team. Provide training and assistance to new and existing members in the Customer Service department. Handle more complex or difficult situations when assisting customers.


-High school education, plus a minimum of 2 years office experience required.
-Fluency in Spanish and English is required.
-Call center experience is preferred.
-Sales training preferred.
-Strong phone and data entry skills preferred.
-Bachelors Degree preferred.
-Good organizational, problem solving skills and the ability to multi-task.
-Excellent verbal and written communication skills required.
-Proficiency in MS Word, Excel and Outlook required.
-Work experience in the Dental industry strongly preferred.
-Knowledge of SalesLogix preferred.

Background Check Requirements:

Employment at Principal is contingent upon successful completion of a background check.

Visa Sponsorship:

This position is not eligible for sponsorship for work authorization by The Principal. Therefore, if you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time.

Have a question? Call us at 1.800.986.3343

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